prayer bookletEmergency Communication
In the event of an emergency, status updates will be posted below for guardians and families of our residents and staff.
Notice Regarding Emergency & Disaster Plans - April 18, 2025 [ PDF file ] Download Help
Please see attached PDF for the April 18, 2025, notification from Blake Stahl, Executive Director at AC LifePoints to clients, guardians and family members.
Jefferson Office Phones down - January 22, 2026, 12:21 PM
This afternoon, Frontier damaged i3’s fiber connection supporting phone and internet services. As a result, the Jefferson Office is currently without phone and internet service. i3 has provided a hard service restoration date of Monday, though they will attempt to restore service sooner if possible. Jefferson staff are aware of the issue. Please use Dialpad and/or staff cell phones when contacting the Jefferson Office. We will provide updates as more information becomes available.
Phone System Restored - January 22, 2026, 12:21 PM
At this time, the phone issue has been resolved, and inbound/outbound calls are working again.
Phone System Issues - January 22, 2026, 10:10 AM
The issue at i3 is still ongoing while they work towards a resolution. At this time, there still is no estimated time for resolution. We will provide additional updates as more information becomes available.
Phone System Issues - January 22, 2026, 8:30 AM
i3 continues to work on resolving their routing issues and has not yet provided an estimated time for resolution. We will provide additional updates as more information becomes available.
Phone System Issues - January 22, 2026, 7:49 AM
While i3 continues to work on resolving their routing issues, we have switched to our backup phone service. Outbound calling is currently functional. We will provide additional updates as more information becomes available.
Phone System Issues - January 22, 2026, 7:16 AM
We are working with our provider, i3 to address inbound and outbound calling issues this morning.
Phone System Restored - January 6, 2026, 3:54PM
We have received confirmation from i3 that this issue has been fully resolved. There shouldn’t be any further issues with inbound calls, but please reach out to the helpdesk with any issues.
Inbound phone calls now working - January 6, 2026, 11:35AM
Inbound phone calls are now connecting successfully. However, I3 has not yet officially declared the issue fully resolved. We will continue to monitor the service and provide updates as more information becomes available.
Phone System Outage - January 6, 2026, 9:12AM
Our phone service provider, I3, is currently experiencing call routing issues this morning. Outbound calls are connecting successfully; however, inbound calls may not be reaching us. I3 is actively working to resolve the issue but has not provided an estimated time for resolution at this point. We will provide updates as more information becomes available.
Phone System Restored - December 30, 2025, 11:09 AM
We have received the all clear from I3 in regard to their outage. Our phones have been switched back to our main system from the backup. They have been tested and confirmed working at this time.
Phone issues update - December 30, 2025, 8:40AM
It has been confirmed that calls are connecting but neither side can hear each other. There is currently an issue on I3s end that they are investigating. We have switched over to our backup calling connection, so outbound calls can be successfully made. Once I3 has a resolution we will send out another update.
Phone issues being investigated - December 30, 2025, 8:21 AM
Our IT department is currently investigating the phone issues being experienced. If you need to contact the agency in an EMERGENCY please call 309.223.5956.
Phone System Restored - December 29, 2025, 11:39AM
Our phone provider, I3, indicates that they have resolved all issues. Inbound and Outbound calls should be working properly now. Sorry for any inconvenience.
Phone System Issues being Investigated - December 29, 2025, 10:17AM
Our phone provider, I3 is experiencing issues across their phone network. ACLP has switched to our backup outbound calling connection. We are still not able to receive inbound calls. If you need to contact the agency in an EMERGENCY please call 309.223.5956.
Phone System Outage - December 29, 2025, 9:57AM
At this time all AC LifePoints phone system is experiencing an outage. Any inbound calls to the agency are not coming through. We are working with our service provider to rectify the situation. We will post another message as we have more information or if the situation resolves. If you need to contact the agency in an EMERGENCY please call 309.223.5956.
Tornado Warning 6/18/2025 02:20PM
National Weather Service has announced the all-clear. Residents and staff have resumed normal activity.
Tornado Warning 6/18/2025 02:00PM
All residents and staff are safely in their designated Tornado Warning areas. We will report any additional details here.
Phone System Restored - April 10, 2025, 10:25AM
Our phone system is back up and fully functional. Sorry for any inconvenience.
Phone System Outage - April 10, 2025, 9:25AM
At this time all AC LifePoints phone system is experiencing an outage. Any inbound calls to the agency are not coming through. We are working with our service provider to rectify the situation. We will post another message as we have more information or if the situation resolves. If you need to contact the agency in an EMERGENCY please call 309.223.5956.
Please see attached PDF for the April 18, 2025, notification from Blake Stahl, Executive Director at AC LifePoints to clients, guardians and family members.
Jefferson Office Phones down - January 22, 2026, 12:21 PM
This afternoon, Frontier damaged i3’s fiber connection supporting phone and internet services. As a result, the Jefferson Office is currently without phone and internet service. i3 has provided a hard service restoration date of Monday, though they will attempt to restore service sooner if possible. Jefferson staff are aware of the issue. Please use Dialpad and/or staff cell phones when contacting the Jefferson Office. We will provide updates as more information becomes available.
Phone System Restored - January 22, 2026, 12:21 PM
At this time, the phone issue has been resolved, and inbound/outbound calls are working again.
Phone System Issues - January 22, 2026, 10:10 AM
The issue at i3 is still ongoing while they work towards a resolution. At this time, there still is no estimated time for resolution. We will provide additional updates as more information becomes available.
Phone System Issues - January 22, 2026, 8:30 AM
i3 continues to work on resolving their routing issues and has not yet provided an estimated time for resolution. We will provide additional updates as more information becomes available.
Phone System Issues - January 22, 2026, 7:49 AM
While i3 continues to work on resolving their routing issues, we have switched to our backup phone service. Outbound calling is currently functional. We will provide additional updates as more information becomes available.
Phone System Issues - January 22, 2026, 7:16 AM
We are working with our provider, i3 to address inbound and outbound calling issues this morning.
Phone System Restored - January 6, 2026, 3:54PM
We have received confirmation from i3 that this issue has been fully resolved. There shouldn’t be any further issues with inbound calls, but please reach out to the helpdesk with any issues.
Inbound phone calls now working - January 6, 2026, 11:35AM
Inbound phone calls are now connecting successfully. However, I3 has not yet officially declared the issue fully resolved. We will continue to monitor the service and provide updates as more information becomes available.
Phone System Outage - January 6, 2026, 9:12AM
Our phone service provider, I3, is currently experiencing call routing issues this morning. Outbound calls are connecting successfully; however, inbound calls may not be reaching us. I3 is actively working to resolve the issue but has not provided an estimated time for resolution at this point. We will provide updates as more information becomes available.
Phone System Restored - December 30, 2025, 11:09 AM
We have received the all clear from I3 in regard to their outage. Our phones have been switched back to our main system from the backup. They have been tested and confirmed working at this time.
Phone issues update - December 30, 2025, 8:40AM
It has been confirmed that calls are connecting but neither side can hear each other. There is currently an issue on I3s end that they are investigating. We have switched over to our backup calling connection, so outbound calls can be successfully made. Once I3 has a resolution we will send out another update.
Phone issues being investigated - December 30, 2025, 8:21 AM
Our IT department is currently investigating the phone issues being experienced. If you need to contact the agency in an EMERGENCY please call 309.223.5956.
Phone System Restored - December 29, 2025, 11:39AM
Our phone provider, I3, indicates that they have resolved all issues. Inbound and Outbound calls should be working properly now. Sorry for any inconvenience.
Phone System Issues being Investigated - December 29, 2025, 10:17AM
Our phone provider, I3 is experiencing issues across their phone network. ACLP has switched to our backup outbound calling connection. We are still not able to receive inbound calls. If you need to contact the agency in an EMERGENCY please call 309.223.5956.
Phone System Outage - December 29, 2025, 9:57AM
At this time all AC LifePoints phone system is experiencing an outage. Any inbound calls to the agency are not coming through. We are working with our service provider to rectify the situation. We will post another message as we have more information or if the situation resolves. If you need to contact the agency in an EMERGENCY please call 309.223.5956.
Tornado Warning 6/18/2025 02:20PM
National Weather Service has announced the all-clear. Residents and staff have resumed normal activity.
Tornado Warning 6/18/2025 02:00PM
All residents and staff are safely in their designated Tornado Warning areas. We will report any additional details here.
Phone System Restored - April 10, 2025, 10:25AM
Our phone system is back up and fully functional. Sorry for any inconvenience.
Phone System Outage - April 10, 2025, 9:25AM
At this time all AC LifePoints phone system is experiencing an outage. Any inbound calls to the agency are not coming through. We are working with our service provider to rectify the situation. We will post another message as we have more information or if the situation resolves. If you need to contact the agency in an EMERGENCY please call 309.223.5956.